According to a new SEJ report, Google just rolled out AI that calls local businesses to gather pricing and availability on behalf of searchers.
Sounds revolutionary, right?
Here's what's actually changing:
- Customers can get quotes from multiple businesses with one search
- Local businesses may see increased call volume
- Inquiries will be more structured and systematic
Here's what ISN'T changing (and why it matters more):
- The AI only calls businesses that rank well in local search
- Strong local SEO is still the gatekeeper to these opportunities
- Your Google Business Profile optimization still determines visibility
The reality?
This AI amplifies existing advantages. Businesses already winning at local SEO will get more leads. Those struggling with visibility remain invisible. What local businesses should do:
✅ Prepare staff for increased, structured calls
✅ Double down on local SEO (it's now more critical than ever)
✅ Ensure your team can quickly provide accurate pricing/availability
✅ Keep your Business Profile data current
The technology is impressive, but the fundamentals haven't changed. Be visible in search, handle calls professionally, maintain accurate information. AI just makes these basics more valuable.